Thursday 14 May 2009

MP's expenses and the end of 'behind the scenes' thinking

On BBC1's question time the sense of public contempt for politicians in light of the expenses scandal was pretty clear with derision even for public favourites like Ming Campbell.
 
It struck me that this whole business is a good metaphor for the relationship between companies and sustainability. A perfect example of the notion that there are negative consequences when there is a discrepancy between what you do and what you say. In this instance we all know that people have become disconnected from the political system. There is a general sense that the public face of the politician is not the whole story – that we are being sold some kind of façade or pretence created specifically to meet our expectations but somehow plastic and unreal.  
 
For most of the time this seems to be simply just the way things are and time passes without any great events or drama; just a background disquiet . Then out of the blue a crisis hits where it is revealed that behind the scenes everything is not as it was communicated. In this case we found out that the same politicians who talk to us on a daily basis about moral issues and the way that people should behave are caught taking advantage of their position and acting selfishly without due thought to the broader interests of the people who they represent  or the hard earned cash that they have to give up for the public purse. If only they had thought to ensure that everything that they stand for in front of the camera and on stage was perfectly aligned to the way they conduct themselves behind the scenes! The only rational argument for doing this is a belief that nobody is looking.
 
Corporations can fall foul of the same problem. People already have a general sense that they are selling us one view of themselves while concealing the reality behind closed doors or in far away places. This status-quo can only go on for so long. Every now and again a new issue will reveal practices that are out of sync with public expectations or company promises. When this happens the cost is large and lasting. 
 
The thing that should keep companies on their toes even more than politicians is that public expectations of corporate behaviour are far more changeable than the idea of what is morally acceptable for the political class. Today it might be ok to use certain materials or techniques to bring a product to market that tomorrow will not suffice to convince people that your leadership position is justified.  
 
This expenses scandal could have happened at any time in recent years and the response would have been the same. Keeping ahead of expectations on sustainability proportionately across an entire enterprise  and being open and transparent about this at every stage is a never ending journey. 

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